St John - Ambulance & Patient Transfer

Patient Transport Service

Our Patient Transport Service (PTS) ensures the safe transport of patients primarily assisting with aeromedical transfers from the airport to hospital, and provides non-emergency transport between home and the hospitals and other medical facilities like nursing homes to ensure our emergency ambulance crews are available for critical, emergency cases.

Patient Transport Services in Darwin and Alice Springs have specialty vehicles with the capability to lift and transport wheelchair, bariatric and heavy patients, and have extra seats for additional passengers like friends, family or guardians. Our PTS staff are health practitioners trained as ‘advanced first responders’ and are certified in non-emergency patient transport to ensure patients conditions are monitored and the appropriate medical treatment provided.

Ambulance Transfer Requests

To book non-emergency Patient Transport, download, complete and return our Ambulance Transfer Request form to jescc@stjohnnt.asn.au or fill in the form below.

Location Access Information (Address Flag)

When a triple zero (000) call is received, our team within the Emergency Communication Centre (ECC) will use our Computer Aided Dispatch (CAD) system to process the call. Within the CAD system we have the ability to add a flag to an address; when a triple zero (000) call is received for that address, our Emergency Medical Dispatcher (EMD) then passes this information to the attending crews.

This form should be completed to request that a Location Access Information is to be added to our CAD system. It must be completed by the patient/occupant, building owner or someone acting on behalf of the patient/occupant, with their consent.

We will review the request and if accepted, the flag will be retained on the property for three (3) years before being removed. If you require the flag to be removed before this time or have any amendments, such as a change of address or change of code, please resubmit this form with the new information. When the three (3) years have expired, you will need to reapply for the flag.

It is the responsibility of the requestor to inform St John NT of any changes to the flag or to request the flag to be removed.
Requests can take up to 14 working days to be amended on the CAD system.
The provided information will be stored on our Computer Aided Dispatch (CAD) system, the information will be visible to ambulance crews, first responders, Emergency Communication Centre (ECC) staff and may be shared with other emergency services. This flag will be stored on our CAD system until requested to be removed or three (3) years have passed.
If there is a query about the information we will contact you. If we do not receive a response back within 30 days, the flag will be removed.

Patient Transfer Enquiry

First Name

Last Name

Date of Birth

Email address

Patient's phone

Address

Subscription number

Expiry date

Transport required...* *The ambulance service does not provide wheelchairs, if patient requires a wheelchair one must be provided at the point of patient pickup, it will not be returned to the point of pickup. Patient’s wheelchair cannot be transported in a normal ambulance if patient is on a stretcher.

Date & Time Requested

Medical Condition & Equipment if required

Number of Escorts

Transport From

Room/Bed number

Transport To

Room/Bed number

Return Transport (if required)

Pickup time if known

If flight/bus/train please add service, flight-number & destination below

ETD/ETA

Authorising Doctor’s Name

Doctor's Hospital/Clinic/Medical Team